Courses/Emotional Intelligence/Difficult Conversations for Leaders
Advanced5 lessons • 4h 40m

Difficult Conversations for Leaders

Navigate performance issues, conflicts, and sensitive topics with skill and authenticity. Stone, Patton, and Heen's framework.

The conversations you're avoiding are the ones that matter most. This course teaches the skills for navigating difficult conversations—performance feedback, interpersonal conflicts, sensitive personal topics—with both honesty and compassion. Based on the Harvard Negotiation Project's "Difficult Conversations" framework, you'll practice in realistic simulations and receive expert feedback.
Your Progress0%
Skills you'll master:
Feedback DeliveryConflict NavigationEmotional Regulation
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⚠️ Prerequisites
  • Management Experience

Syllabus

0 of 5 lessons complete
1
The Three Conversations
📖Reading•45m
2
The Ladder of Inference
📖Reading•35m
3
Practice: Performance Feedback
🎮Simulation•60m
4
Practice: Interpersonal Conflict
🎮Simulation•60m
5
Your Conversation Plan
👥Peer Review•75m